Refund policy

Return and Exchange Policy

We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another colour, a different size, or an entirely new style. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags, for an exchange. You will have to inform us of the issue within 72 hours of receiving the order, however, if you fail to do so, we will not be able to accept any returns or exchange. Once received, the customer care team will see if all conditions are met, your credit/exchange would be processed.

Please note:

1)      Product once delivered cannot be returned. No Refund will be done for the same. It can only be exchanged for the other product or store credit. No exchange available on Sale item.

2)      Items will be considered for store credit/exchange only if it is unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any Goods/products are delivered without tags.

3)      Where provided, belts and any designer packaging such as muslin bags, should be included with your return

4)      No Exchanges on discounted merchandise.

5)     Exchange would only be accepted if goods received are defective, spurious, not as advertised/agreed upon or delivered later than stated delivery date. 

 

Exchange

Step 1

To return an item, the customer must write to us at labelmorii@gmail.com. Alternatively, the customer may call/WhatsApp us at our customer care number +917979088539, within 72hrs of delivery of the shipment.

Step 2

Please await a mail confirmation from our end for initiating the return. We will try to arrange for a pick-up through our courier partner. Just in case, their service is unavailable at your address, we request to self-ship it at our address.

Step 3

Pack your return securely, in the original package if possible, and Courier the parcel back to us. Details will be shared in the email.